Refund Policy

 

If you are unhappy with your Polly's Farm products in any way, we would love to hear from you so we can make it right!

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and rectify the situation for you.

Refund eligibility

To be eligible for a refund, we'll ask for some information about why you're unhappy with your product, along with supporting images if applicable. You'll also need your receipt or proof of purchase.

To start a refund, please contact us at info@pollysfarm.com.au.

If we need the product returned as part of your refund request, we'll let you know when we assess your claim. Unless the product is faulty, damaged or we've sent you the wrong item, return postage is the responsibility of the customer. We recommend using a tracked postal service, as we can't be responsible for items lost in transit.

You can always contact us with any questions or concerns about your product satisfaction at info@pollysfarm.com.au.

Refunds

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take a little longer for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at info@pollysfarm.com.au.

Exceptions / non-refundable items

Unfortunately, we cannot accept returns on sale items or gift cards.